Shipping Policy

THEDUMNP / CUSTOMER SERVICE

SHIPPING POLICY

Everything you need to know about processing, shipping rates, delivery estimates and tracking.

01. ORDER PROCESSING

Orders are normally processed within 2–5 business days, excluding weekends and public holidays. Processing time begins after an order has been successfully placed and is separate from transit time.

Processing may take longer during peak shopping periods, holidays or unforeseen operational disruptions. We will make reasonable efforts to notify you of significant delays.

02. SHIPPING RATES & DELIVERY ESTIMATES

We offer free standard shipping on orders of $50.00 or more and a $6.95 standard shipping charge for orders below $50.00, for eligible destinations and orders. All amounts are in USD unless another currency is displayed at checkout.

Destination	Estimated transit time	Standard shipping
Australia	7–14 business days	$6.95 under $50; FREE at $50+
United States & Canada	7–14 business days	$6.95 under $50; FREE at $50+
United Kingdom & Europe	8–15 business days	$6.95 under $50; FREE at $50+
Other destinations	At checkout	At checkout

Delivery estimates start after dispatch and do not include the 2–5 business day order-processing period. Actual shipping availability and final charges are displayed at checkout. Some destinations may not be eligible for delivery or promotional shipping rates.

03. ORDER TRACKING

Where tracking is available, we will send a shipping confirmation email with tracking details after your order is dispatched. Carrier scans can take time to appear. If you need help, email service@thedumnp.com with your order number.

04. DELIVERY & SIGNATURE

Delivery and signature requirements depend on the carrier and service. A carrier may attempt redelivery or make your parcel available at a collection point if delivery cannot be completed. Follow any instructions provided by the carrier.

05. INTERNATIONAL ORDERS & CUSTOMS

International delivery availability is confirmed at checkout. Import duties, customs charges and taxes may apply depending on your destination. Unless expressly included at checkout, these charges may be payable by the recipient, subject to applicable law. Customs processing can affect delivery times.

06. DELIVERY DELAYS

Delivery estimates are not guaranteed arrival dates. Weather, holidays, customs, carrier delays and inaccurate address details can affect transit. If your order is overdue, contact us so we can help investigate and provide any remedy required by law.

07. ADDRESS CHANGES

Please check your shipping address carefully. If you need to correct it, email service@thedumnp.com as soon as possible. We will try to assist before dispatch, but cannot guarantee changes once fulfilment or transit has begun.

08. MISSING, INCORRECT OR DAMAGED PARCELS

If your parcel appears lost, arrives damaged, or contains incorrect items, email service@thedumnp.com with your order number, a description of the issue and photographs where available. We will investigate and offer an appropriate remedy under applicable law.

09. SPLIT SHIPMENTS & PRE-ORDERS

Orders containing multiple items may arrive in separate parcels. If pre-order items are offered, their expected dispatch dates will be stated with the relevant product information; these dates may change.