You should receive an order confirmation email after checkout. Check your spam folder or contact service@thedumnp.com if it does not arrive.

Orders are normally processed within 2–5 business days, excluding weekends and public holidays. This is separate from shipping transit time.

After dispatch, we send tracking details where available. Allow time for the carrier to update its tracking records.

Contact us as soon as possible. We will try to assist before fulfilment, but changes may not be possible once processing or transit begins. Mandatory cancellation rights remain unaffected.

Email service@thedumnp.com immediately with your order number and the correct details. Changes cannot be guaranteed after dispatch.

Standard shipping is $6.95 on eligible orders under $50, and free on eligible orders of $50 or more. Other destinations and final shipping options are confirmed at checkout. Amounts are in USD unless otherwise displayed.

After the 2–5 business day processing period, estimated transit is 7–14 business days for Australia and the US/Canada, and 8–15 business days for the UK/Europe. Other destinations: see checkout.

Shipping availability is determined at checkout. Customs fees, import duties or taxes may apply depending on the destination.

Carrier updates can be delayed. If your parcel is overdue or tracking has stalled for an extended period, contact us with your order number.

For eligible voluntary change-of-mind returns, contact us within 30 days after delivery. Statutory rights for faulty goods remain unaffected.

Size exchanges can be requested within 30 days after delivery, subject to availability. Contact service@thedumnp.com for instructions before sending your shoes back.

For voluntary change-of-mind returns, the customer pays return shipping. For faulty or incorrect items, applicable consumer law determines the remedy and associated costs.

For voluntary change-of-mind returns, the original shipping fee is non-refundable except where required by law.

A restocking fee may apply only when clearly disclosed before purchase and legally permitted. Undisclosed fees are not added to returns.

Approved refunds are normally processed within 5–7 business days. Your bank or payment provider may take additional time to post the funds.

Contact service@thedumnp.com with your order number and photos where available. We will assess the issue and provide an appropriate remedy under applicable law.

Measure both feet and use the longer measurement. Refer to the Size Guide and any product-specific fit notes, which take priority over general conversion charts.

Fit may vary by style, shape and manufacturer. Check the product details before ordering.

Check the fit notes for your chosen style. Depending on the design, a larger size may offer more room.

Availability varies. Contact us with the style and size you’re interested in for any available information.

Available payment methods are shown at checkout and may vary by location.

Enter a valid code at checkout and confirm the discount is reflected before payment.

Discount combinations depend on the offer terms and checkout settings.

Discounts normally need to be entered before payment. Contact us if you experienced a technical issue; retrospective adjustments are not guaranteed.

Payments are handled by supported checkout providers. See our Privacy Policy for more information about personal data.