THEDUMNP / CUSTOMER SERVICE
CONTACT US
We’re here to help with your order, delivery, sizing and more.
01 / GET IN TOUCH
WE’D LOVE TO HEAR FROM YOU.
For questions about your order, delivery, returns or finding the right size, email our customer service team.
CUSTOMER CARE
Email Us
service@thedumnp.com
Please include your order number when asking about an existing order.
02 / SEND A MESSAGE
HOW CAN WE HELP?
For a reliable contact form with success and error messages, add your Shopify theme’s native Contact Form section to this page template. Or email us directly using the address on this page.
Please include your name, email address, order number (if applicable) and a description of your enquiry. Do not send payment-card information.
03. QUICK ANSWERS
Shipping: Orders are processed in 2–5 business days. Eligible orders of $50+ ship free; orders below $50 have a $6.95 standard shipping charge. Estimated transit: Australia and US/Canada 7–14 business days, UK/Europe 8–15 business days, other destinations at checkout.
Returns & exchanges: Eligible change-of-mind returns and size exchanges may be requested within 30 days of delivery. Size exchanges depend on availability. Contact us before sending an item back.
Refunds: Approved refunds are normally processed within 5–7 business days. See the Returns & Refunds Policy for return costs, shipping-fee treatment and any disclosed restocking fee.
THEDUMNP
Your style. Your journey.