Returns & Refunds Policy

THEDUMNP / CUSTOMER SERVICE

RETURNS & REFUNDS

We want your shoes to feel right. Here’s how returns, exchanges and refunds work.

01. RETURN & EXCHANGE TIMEFRAMES

For eligible voluntary change-of-mind requests, contact us within 30 days after receiving your order. This applies to both return-for-refund and size-exchange requests.

Request	Timeframe
Return for refund	Within 30 days of delivery
Size exchange	Within 30 days of delivery; subject to stock availability
Refund processing	5–7 business days after approval

These voluntary windows do not restrict statutory remedies for faulty, incorrect or non-conforming goods.

02. HOW TO REQUEST A RETURN

Step 1: Email service@thedumnp.com with your order number, item details and reason for return.

Step 2: Wait for our return instructions and return destination. Please do not send items back without instructions.

Step 3: Pack eligible items carefully, including their original shoebox, tags and accessories where supplied. Use an outer shipping package rather than attaching a label directly to the shoebox.

Step 4: Send the parcel using the instructions provided and keep proof of postage and tracking.

Step 5: We will inspect the return and notify you of the outcome.

03. CONDITION OF RETURNED FOOTWEAR

For voluntary change-of-mind returns, shoes must be unworn, unused and in resaleable condition, with original tags, accessories and packaging where supplied. Try shoes indoors on a clean, dry surface. These conditions do not override your statutory rights if goods are faulty or not as described.

04. SIZE EXCHANGES

Size exchanges may be requested within 30 days of delivery and are subject to stock availability. Contact service@thedumnp.com before returning anything. We will confirm whether the preferred size is available and explain any shipping costs or other applicable terms before proceeding.

If an exchange is unavailable, we will explain any eligible return and repurchase options.

05. REFUNDS & TIMING

Once an eligible return has been received, assessed and approved, we normally process the refund to the original payment method within 5–7 business days. Your payment provider or bank may take additional time to post the funds.

For change-of-mind returns, the original shipping charge is non-refundable, except where applicable law requires otherwise. Refunds for faulty or non-conforming goods will follow mandatory consumer rights.

06. RETURN SHIPPING COSTS

For voluntary change-of-mind returns, the customer pays return shipping. Please use a trackable service and keep your receipt. For faulty, incorrect or non-conforming products, we will cover reasonable return costs where required by applicable law and provide appropriate return instructions.

07. RESTOCKING & HANDLING FEES

A restocking fee may apply only where it has been clearly disclosed before purchase and is legally permitted. No undisclosed restocking fee will be added to a return. Any applicable amount and conditions must be communicated before the customer purchases. Mandatory consumer remedies are not reduced by such fees.

08. DAMAGED, FAULTY OR INCORRECT ITEMS

If an item is damaged, defective, incorrect or not as described, email service@thedumnp.com with your order number and photographs where available. We will review the issue and offer the appropriate remedy, including refund, repair or replacement where required by law. The 30-day voluntary return window does not limit these rights.

09. SALE & PROMOTIONAL ITEMS

Any special conditions for voluntary returns of sale items must be disclosed before purchase. Promotional discounts may be recalculated where clearly stated in the promotion terms. Statutory consumer rights remain in effect regardless of sale pricing.

10. INTERNATIONAL RETURNS

Contact service@thedumnp.com before sending an international return. Return destinations and arrangements depend on the order and destination. Any mandatory local cancellation or consumer rights continue to apply.

11. RETURN TRACKING

Keep proof of postage and tracking until your return has been resolved. If the return is delayed or missing, contact us with the tracking details. Responsibility will be determined by the return arrangement and applicable law.

12. YOUR CONSUMER RIGHTS

Nothing in this policy excludes, restricts or modifies any mandatory consumer guarantees, statutory withdrawal rights or remedies that cannot lawfully be excluded. For example, eligible consumers in some jurisdictions may have cancellation rights that differ from our voluntary return policy.